As Founder of CSi Networks, I wanted to personally convey to you our current stance on the Coronavirus pandemic and what our plans are.
First, we take the safety of our team and our clients very seriously. At this time, we continue to make in-person visits to our clients’ locations when necessary to provide the high level of service they have come to expect from us. We have, however, thoroughly briefed our team on the latest guidelines from the Centers for Disease Control as well as recommendations from our State and local authorities.
Second, we believe it’s important to not panic. Wise precautions are useful. Having a preparedness plan for the many different types of potential disasters we could face in our community and our businesses is essential. Irrational behavior and hiding in fear are neither useful nor wise.
An Overview of Our Plans
Many of our managed services clients already benefit from our remote monitoring services, which give our technicians the capability to provide assistance remotely in most circumstances. We’ve leveraged this technology for many years now in order to improve our efficiency and provide faster, more helpful service at lower cost. Moving forward, if the outbreak of COVID-19 becomes severe in our local area, our emergency plans call for us to eliminate in-person assistance and fall back exclusively to remote tools.
Our team members are fully equipped to work from home, if needed. We utilize the latest technologies such as a state-of-the-art VoIP phone system, as well as network security tools that allow us to establish Virtual Private Network (“VPN”) connections to our corporate network without requiring physical presence in our offices.
For now, we continue to come in to the office every day. We’ve implemented a rigorous policy around washing our hands frequently when onsite with our clients and after touching computers, devices, and work surfaces belonging to our clients. We will continue to stay updated on the situation and make adjustments as needed.
Watch this Space for Updates
Should the situation worsen locally, we’ll update this space on our website and continue to communicate with you via email and key social media channels. If you have any questions or concerns, you are welcome to call our offices or contact me directly.
We’re grateful for the continued opportunity to serve your technology needs and we remain confident that our local business community will remain safe from harm.
Joseph P. Brachle
P.S. It’s in moments like these that I’m reminded of the promises in Psalm 91:
You shall not be afraid of the terror by night,
Nor of the arrow that flies by day,
Nor of the pestilence that walks in darkness,
Nor of the destruction that lays waste at noonday.
A thousand may fall at your side,
And ten thousand at your right hand;
But it shall not come near you.