Managed Services

msp-diagramWhat is Managed Services and how can it help my business?

Managed IT Services is the technology lifeline for small and medium-sized businesses. It is a comprehensive set of resources that proactively monitors and manages your entire computer system. This includes the servers and network, workstations and laptops, website, data storage, and security issues. A device installed on your network notifies us immediately when problems are occurring. This proactive approach is designed to reduce computer downtime and anticipate problems before they arise.

We have a plan to meet your technical, strategic, and financial needs.

 

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CSi TOTAL CARE

total careYour Managed Service Plan

Has the loss of a critical application at an in-opportune time ever cost your business revenue? What about employees sent home early or resorting to pen and paper, waiting for the network to be fixed? Downtime and lost productivity impact your bottom line.

Do you have trouble budgeting for IT from year to year, or even from month to month? Ever wonder if there is a better, more reliable and predictable way to manage your entire network?

CSi Total Care Program is the ideal fixed-price solution for organizations like yours, which demand the utmost in network reliance and quality service.

Backed by a Service Level Agreement, our CSi Total Care Program addresses your critical IT needs by:

  • Ensuring sustained and continuous access to your discrete business service applications such as accounting, scheduling, communication, email, web applications and others
  • Guaranteed predictability of your IT spending – No more emergency fees! No maintenance overage or fees for software updates. One monthly fee is all you pay!
  • Providing the highest priority response for network issues – If something unpreventable does occur on your network, you will move to the top of the service queue, where we will immediately begin work on resolving the issue and getting you back to business fast
  • Optimizing network performance – We provide unlimited preventative maintenance activities on those devices that support your critical business applications
  • Total support for your employees with unlimited Helpdesk access

 

We are your outsourced IT department – CSi Networks will be your single point of contact for all of your IT service and support needs. We work with your hardware and software vendors on your behalf to remediate any of your support issues.

Network Peace of Mind

Fixed Cost IT – it’s that simple! For a fixed monthly fee, we will work with you to understand your business availability needs and budget concerns. We will run a baseline assessment of your existing infrastructure to understand any potential weaknesses. Then we will custom tailor a service level agreement that defines your expectations and needs. Then we’ll deliver on it. It’s that simple.

Program Features:

  • Availability, Performance & Predictive failure monitoring for all network devices & services
  • Site Assessment and Critical Review of your Network and related business workflow
  • Complete inventory and tracking of all of your software and hardware
  • Unlimited Proactive Maintenance on all network devices
  • Unlimited Network Service Desk and Emergency Support
  • Unlimited End User Helpdesk Support
  • Monthly Comprehensive Reporting
  • Highest Priority Response
  • Quarterly and Fiscal Year End Consultation, Strategic Planning and Budgeting Sessions
  • One fixed, monthly price

Total Watch
Monthly Service Plan

Our Affordable Package.

We carefully monitor your systems and watch out for and report potential issues.

Server Monitoring
Backup Monitoring
System Updates
Internet Connectivity & Firewall Health
Checkups & Reporting
Client Notifications
Immediate Problem Remediation
Workstation Monitoring
System Maintenance
Onsite and Remote Assistance
Software & Vendor Management
Get Started Today!
Total Protect
Monthly Service Plan

Our Popular Package.

We carefully monitor your systems as well as correct & prevent issues as they arise.

Server Monitoring
Backup Monitoring
System Updates
Internet Connectivity & Firewall Health
Checkups & Reporting
Client Notifications
Immediate Problem Remediation
Workstation Monitoring
System Maintenance
Onsite and Remote Assistance
Software & Vendor Management
Get Started Today!

Contact us today to receive complete pricing details and learn more about Managed Services!