CSi Watch

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Our Eyes on your Network

Like all businesses your size, you depend on your network to perform at its peak. How often have you wanted to send an important email only to find that the email server was down? How often have you wanted to access some important client information, but the database or file was inaccessible?

In today's competitive environment, you cannot afford to fall behind, and a partnership with CSI networks will help prevent this. Since 1992, CSI Networks has developed an unmatched level of expertise in serving the unique needs of small businesses through our exclusive CSI Watch program.

CSI Networks' CSI Watch program can address your IT needs by:

• Monitoring the critical health status of your network devices and applications, such as your email or internet connection
• Remotely diagnosing problems
• Working quickly to resolve any issues, so that you can get back to business as quickly as possible

A Snapshot Showing the Monitoring
Capabilities of CSi Networks

The CSI Watch program will reduce downtime by dramatically shortening the time from failure to issue resolution. At CSI Networks, we will monitor the availability of your critical services, and at the first sign of trouble, immediately inform you of the issue. You can also pre-arrange for our technicians to automatically begin the remediation process on critical devices - you'll never know there was a failure!

Why Choose CSI Networks as YOUR Technology Support Partner?

• Peace of Mind: Let us be your network watchdog, allowing you to focus on your core business revenue-generating activities and leave the fire-fighting to us
• Higher Levels of Employee Productivity: By allowing us to watch your network, we will reduce the business impact of IT failure by shortening the mean time from failure to issue resolution
• Cost Savings: Monitoring will allow us to immediately determine the root cause of any network issue, thereby reducing the timely task of issue diagnosis from hours to mere minutes - resulting in cost savings in the end
• Introducing Accountability and Transparency into Your ISP or Other Hosted Applications: Because we can monitor the connectivity of your internet connection and other hosted applications, we can provide reporting around the actual delivery of such services - all designed to ensure you are receiving the level of service you are paying for
• Access to a Wealth of IT Expertise, Tools and Experience: Our engineers average over 15 years of network and computer experience and is accredited by Cisco, CompTIA, Hewlett-Packard, Microsoft, Novell and others. We use industry-leading management tools to provide you with the highest level of service possible

Customizable Features* (Partial List)	CSI Watch (Reactive)
Network Operations Center	Desktops and Servers
24/7 UPS, CPU, Disk, Memory, & Event Log Monitoring	Availability 1
Antivirus, Anti-SPAM, & Anti-Spyware Management	Monitoring Only
Services (Processes)	Monitoring Only
Network Management	Monitoring Only
Router Management	Monitoring Only
Server Management	Monitoring Only
Data Storage, Managed Tape, & Verification	Monitoring Only
Offsite (Remote) Backup Services	Optional
Updates & Patch Management	-
Security Penetration Test	-
Firewall Management	-
Reporting	-
Asset Management	-
Printer & Print Server Management	-
System Optimization (Server)	-
Application Management	-
Warranty Hardware	-
Managed Services 2
Remote Support	2 Hour Response
On-site Support	4 Hour Response
Billing
Proactive On-Site & Remote Support During Business Hours	$95/hour
Reactive On-Site & Remote Support During Business Hours	$95/hour
After Hours (Scheduled) & Emergency (Unscheduled)	$105/hour
*All plans and categories are customizable. CSI Networks engineers perform a complete Information Technology (IT) analysis documenting equipment, evaluating the system and making design recommendations to ameliorate functionality and scalability. CSI Networks offers services ranging from basic networking monitoring and reactive break and fix models to more complex solutions such as complete information technology management and strategic project planning. 1. Availability- Know when something has failed; 2. Guaranteed emergency response time; "Emergency" is defined as a total and systemic failure of components resulting in the cessation of critical business operations. Business hours are Monday to Friday from 8am to 6pm ET.

All of our programs are customizable to meet your technical, strategic, and financial needs!

Services Provided:

• Availability Monitoring for your network devices
• Backup System Monitoring to ensure the backup of your key data occurs as scheduled
• Virus Protection Monitoring to ensure that your antivirus programs are functioning properly and virus updates are being received and installed
• Internet Connectivity (and other hosted applications) Assessment to ensure your ISP is delivering and meeting its stated availability targets
• Firewall Availability Monitoring to track the status of your firewall
• Discounted Service Block for reactive support
• Quarterly Comprehensive Reporting on the health status of your critical network devices
• Annual Consulting Services to help budget and plan for future IT expenditures and growth
• Priority Response over non-contractual customers

Additional Services Modules

In addition to services provided for under our CSI Support Program, we can augment your solution with any or all of the following additional service modules:

• 24/7 Availability, Performance and Predictive failure monitoring to ensure your key business resources such as servers, applications, and many other devices and services are functioning optimally and efficiently
• Virus Protection Monitoring and Maintenance to ensure that your antivirus, anti-spam, and anti-spyware programs are functioning properly and updates to your system are being received and installed
• Services (Processes) Critical business services such as SQL, Exchange, Veritas Backup Exec, DNS, Antivirus, IIS, with more detailed information regarding services available on request
• Network Management Remotely or locally monitoring and configuration of the network
• Router Management Remotely or locally monitoring and configuration of the Router (if router is not controlled by ISP)
• Server Management New user and account creation, DNS, DHCP, WINS, user account management, data backup management, rights management
• Storage Solutions to protect your vital organizational data from corruption or theft, and ensure it can survive through disasters or other threats to its integrity
• Patch Level Management to ensure that the Windows workstations in your network are always updated with the latest security patches
• Security Services This includes antivirus monitoring & management, anti-spyware services, and patch level monitoring for workstations and key applications. If any are found, a comprehensive plan will be put in place to remedy these vulnerabilities.
• Firewall Management Firmware updates, firewall changes, and firewall monitoring
• Asset Management Software licensing, hardware warranty, and monitoring
• Application Management Act as liaison to third-party vendors, application upgrades, and patches
• Comprehensive Reporting to continually inform you about the current health of your network and to outline the work performed
• System Optimization
• Desktop Monitoring and Maintenance Services
  • Monitor for hard drive capacity, performance and CPU workload
  • Ensure your antivirus program is functioning properly and updates are being applied to each desktop
  • Ensure each desktop is always being updated with the latest security patches
  • Assist with end-user questions and requests during our monthly on-site visit
  • Assist in designing and enforcing policies around application compliance to ensure that only approved software is running on your workstations
  • Assist with small projects like moving, adding, or changing desktops or users
• Email Performance Monitoring to monitor all the essential elements of your MS exchange server to ensure the highest level of reliability and optimization
• Scheduled onsite technician time for proactive and preventative maintenance
• Security Services
  • Regularly scheduled vulnerability assessment scans to uncover security weaknesses within your network. If any are found, a comprehensive plan will be put in place to remedy these vulnerabilities
  • Antivirus monitoring & management
  • Anti-spam email monitoring & management
  • Anti-spyware services
  • Patch level monitoring for operating systems and key applications
  • Firewall monitoring & management
  • Network infrastructure management
  • Asset management and license compliance
  • Periodic security reviews
• CIO & CTO Services to Help with Your IT Infrastructure Planning Needs
  With this service, we assist you with:
  • Policy development
  • Budget planning assistance to determine future IT expenditures
  • Strategic technology planning and ongoing input on business impact of IT
  • Compliancy planning
• Network Printing Services
  With the addition of a Network Print Device Module, we can monitor and be notified of issues such as whether the printer is turned on, toner remaining, paper levels - CSI Networks can even view the exact error messages from your network printers' display and quickly determine the best course of action to resolve them
• Service level targets / Guaranteed uptime (devices or services)
• Disaster Recovery Planning
  Help develop a plan that covers the data, hardware and software critical for a business to restart operations in the event of a natural or human-caused disaster
• Business continuity planning
• Compliance-specific planning and services (SEC, NASD, HIPAA, Sarbanes-Oxley, Gramm-Leach Bliley, PIPEDA, C-TPAT)
• Failover / Redundancy
• Extended support hours (evenings, 24/7)
• After hours support (maintenance and scheduled work)
• After hours emergency support
• Comprehensive security (ongoing vulnerability assessment and remediation)
• Offsite (remote) backup services and data storage
• Priority 1 (highest) in the service queue (over all other non-CSI Total Care customers)
• Proactive, scheduled network support & maintenance to support all critical devices and workstations
• Unlimited reactive, scheduled network and end-user support
• Unlimited emergency, unscheduled network support
• SPAM and virus filtering of your business email to reduce the litany of junk email and potentially harmful viruses or trojans that can destroy your network
• Security penetration test
  Regularly scheduled vulnerability assessment scans are performed to diagnose and uncover security weaknesses within your network

Contact us today to receive complete pricing details and learn more about Managed Services!