CSi Total Care

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Has the loss of a critical application at an in-opportune time ever cost your business revenue? What about employees sent home early or resorting to pen and paper, waiting for the network to be fixed? Downtime and lost productivity impact your bottom line.

Do you have trouble budgeting for IT from year to year, or even from month to month?Ever wonder if there is a better, more reliable and predictable way to manage your entire network?

CSi Total Care Program is the ideal fixed-price solution for organizations like yours, which demand the utmost in network reliance and quality service. Backed by a Service Level Agreement, our CSi Total Care Program addresses your critical IT needs by:

• Ensuring sustained and continuous access to your discrete business service applications such as accounting, scheduling, communication, email, web applications and others
• Guaranteed predictability of your IT spending - No more emergency fees! No maintenance overage or fees for software updates. One monthly fee is all you pay!
• Providing the highest priority response for network issues - If something unpreventable does occur on your network, you will move to the top of the service queue, where we will immediately begin work on resolving the issue and getting you back to business fast
• Optimizing network performance - We provide unlimited preventative maintenance activities on those devices that support your critical business applications
• Total support for your employees with unlimited Helpdesk access

We are your outsourced IT department - CSI Networks will be your single point of contact for all of your IT service and support needs. We work with your hardware and software vendors on your behalf to remediate any of your support issues.

Network Peace of Mind

Fixed Cost IT - it's that simple! For a fixed monthly fee, CSI Networks will work with you to understand your business availability needs and budget concerns. We will run a baseline assessment of your existing infrastructure to understand any potential weaknesses. Then we will custom tailor a service level agreement that defines your expectations and needs. Then we'll deliver on it. It's that simple.

Program Features:

A Snapshot Showing the Monitoring
Capabilities of CSi Networks

• Availability, Performance & Predictive failure monitoring for all network devices & services
• Site Assessment and Critical Review of your Network and related business workflow
• Complete inventory and tracking of all of your software and hardware
• Unlimited Proactive Maintenance on all network devices
• Unlimited Network Service Desk and Emergency Support
• Unlimited End User Helpdesk Support
• Monthly Comprehensive Reporting
• Highest Priority Response
• Quarterly and Fiscal Year End Consultation, Strategic Planning and Budgeting Sessions
• One fixed, monthly price

Customizable Features* (Partial List)	CSi Total Care (Proactive)
Network Operations Center	Servers and Desktops
24/7 UPS, CPU, Disk, Memory, & Event Log Monitoring	Capacity/Performance 1
Antivirus, Anti-SPAM, & Anti-Spyware Management
Services (Processes)
Network Management
Router Management
Server Management
Data Storage, Managed Tape, & Verification
Offsite (Remote) Backup Services
Updates & Patch Management
Security Penetration Test
Firewall Management
Reporting
Asset Management
Printer & Print Server Management
System Optimization (Server)
Application Management
Warranty Hardware	Optional
Managed Services 2
Remote Support	1 Hour Response
On-site Support	2 Hour Response
Billing 3
Proactive On-Site & Remote Support During Business Hours	Unlimited
Reactive On-Site & Remote Support During Business Hours	Unlimited
After Hours (Scheduled) & Emergency (Unscheduled)	Unlimited
*All plans and categories are customizable. CSI Networks engineers perform a complete Information Technology analysis documenting equipment, evaluating the system and making design recommendations to ameliorate functionality and scalability. CSI Networks offers services ranging from basic networking monitoring and reactive break and fix models to more complex solutions such as complete information technology management and strategic project planning. 1. This includes Availability and Proactive 24/7 Monitoring, and Capacity/Performance 24/7 Monitoring; Capacity/Performance- Understanding resource usage trends. 2. Guaranteed emergency response time; "Emergency" is defined as a total and systemic failure of components resulting in the cessation of critical business operations. 3. Business hours are Monday to Friday from 8am to 6pm ET.

All of our programs are customizable to meet your technical, strategic, and financial needs!

Services Provided

• 24/7 Availability, Performance and Predictive failure monitoring to ensure your key business resources such as servers, applications, and many other devices and services are functioning optimally and efficiently
• Virus Protection Monitoring and Maintenance to ensure that your antivirus, anti-spam, and anti-spyware programs are functioning properly and updates to your system are being received and installed
• Services (Processes) Critical business services such as SQL, Exchange, Veritas Backup Exec, DNS, Antivirus, & IIS
• Network Management Remotely or locally monitoring and configuration of the network
• Router Management Remotely or locally monitoring and configuration of the Router (if router is not controlled by ISP
• Server Management New user and account creation, DNS, DHCP, WINS, user account management, data backup management, rights management
• Storage Solutions to protect your vital organizational data from corruption or theft, and ensure it can survive through disasters or other threats to its integrity
• Patch Level Management to ensure that the Windows workstations in your network are always updated with the latest security patches
• Firewall Management Firmware updates, firewall changes, and firewall monitoring
• Asset Management Software licensing, hardware warranty, and monitoring
• System Optimization Shut-down unnecessary services, defrag drives, remove unneeded applications
• Application Management Act as liaison to third-party vendors, application upgrades, & patches
• Email Performance Monitoring to monitor all the essential elements of your MS exchange server to ensure the highest level of reliability and optimization
• Comprehensive Reporting to continually inform you about the current health of your network and to outline the work performed
• Desktop Monitoring and Maintenance Services
  • Monitor for hard drive capacity, performance and CPU workload
  • Ensure your antivirus program is functioning properly and updates are being applied to each desktop
  • Ensure each desktop is always being updated with the latest security patches
  • Assist with end-user questions and requests during our monthly on-site visit
  • Assist in designing and enforcing policies around application compliance to ensure that only approved software is running on your workstations
  • Assist with small projects like moving, adding, or changing desktops or users
• Scheduled Onsite Technician Time for proactive and preventative maintenance
• Network Printing Services With the addition of a Network Print Device Module, we can monitor and be notified of issues such as whether the printer is turned on, toner remaining, paper levels - CSI Networks can even view the exact error messages from your network printers' display and quickly determine the best course of action to resolve them.
• Security Services
  • Regularly scheduled vulnerability assessment scans to uncover security weaknesses within your network. If any are found, a comprehensive plan will be put in place to remedy these vulnerabilities
  • Antivirus monitoring & management
  • Anti-spam email filtering
  • Anti-spam email monitoring & management
  • Anti-spyware services
  • Patch level monitoring for operating systems and key applications
  • Firewall monitoring & management
  • Network infrastructure management
  • Asset management & license compliance
  • Periodic security reviews
• CIO & CTO Services to Help with Your IT Infrastructure Planning Needs
  With this service, we assist you with:
  • Policy development
  • Budget planning assistance to determine future IT expenditures
  • P Strategic technology planning and ongoing input on business impact of IT
  • P Compliancy planning

Additional Services Modules

In addition to services provided for under our CSi Total Care Program, we can augment your solution with any or all of the following additional service modules:

• Warranty Hardware
• Service Level Targets / Guaranteed Uptime (devices or services)
• Disaster Recovery Services
  • Help develop a plan that covers the data, hardware and software critical for a business to restart operations in the event of a natural or human-caused disaster
• Business Continuity Planning
• Compliance-specific planning and services (SEC, NASD, HIPAA, Sarbanes-Oxley, Gramm-Leach Bliley, PIPEDA, C-TPAT)
• Failover / Redundancy
• Warranty Hardware (all-in extended warranty)
• Offsite (remote) Backup Services and Data Storage

Contact us today to receive complete pricing details and learn more about Managed Services!