CSi Assist

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A Snapshot Showing the Monitoring
Capabilities of CSi Networks

A Helping Hand

As an IT Administrator, you know your network better than anybody else. Your job is stressful, hectic and challenging. Although you are doing a great job managing your organization's day-to-day IT operations, you seem to be spending more and more of your time fighting fires rather than working on more important, higher-valued projects. At the end of the day, are you thinking: "There must be a better way to managed all of this"?

Of course there is! With our CSI Assist program, we can bring structure to your day and instill a sense of calm within your IT Department. Through access to our award-wining availability and performance monitoring solution, you will continually have an 'eye' into the health and inner-workings of your own network. Instead of fighting fires, you will be able to predict and prevent most of your network issues. And when network problems do arise, you will be able to pinpoint the root cause of the problem and begin remediation almost immediately. If required, you will also have priority access to supplemental service support from our team of experienced, highly specialized engineers and technologists. All of this for a fraction of the cost of hiring an additional resource!

Services Provided:

• Admin access to CSI Networks' monitoring, notifications and report-generation solution
• Availability, performance and predictive failure monitoring
• Collaborative notification profiles
• As needed access to supplemental support resources:
  • Security
  • Networking
  • Server support
  • Storage & data management
  • Application support
  • After hours and weekend emergency support

Benefits

• Dramatically improved efficiency of your MIS group without additional headcount
• A window into your network that provides immediate incident detection through automatically-generated notifications & alerts
• Increased incident avoidance
• Comprehensive trending reports and analysis to help rationalize current and future IT expenditures
• Cost effective access to specialized skills, should you require them

Customizable Services Modules Provided

• Asset Management Software licensing, hardware warranty, and monitoring
• Application Management Act as liaison to third-party vendors, application upgrades, and patches
• Availability Monitoring for your network devices
• Backup System Monitoring to ensure the backup of your key data occurs as scheduled
• Virus Protection Monitoring to ensure that your antivirus programs are functioning properly and virus updates are being received and installed
• Internet Connectivity (and other hosted applications) Assessment to ensure your ISP is delivering and meeting its stated availability targets
• Firewall Availability Monitoring to track the status of your firewall
• Discounted Service Block for reactive support
• Quarterly Comprehensive Reporting on the health status of your critical network devices
• Annual Consulting Services to help budget and plan for future IT expenditures and growth
• Priority Response over non-contractual customers
• 24/7 Availability, Performance and Predictive failure monitoring to ensure your key business resources such as servers, applications, and many other devices and services are functioning optimally and efficiently
• Virus Protection Monitoring and Maintenance to ensure that your antivirus, anti-spam, and anti-spyware programs are functioning properly and updates to your system are being received and installed
• Services (Processes) Critical business services such as SQL, Exchange, Veritas Backup Exec, DNS, Antivirus, IIS, with more detailed information regarding services available on request
• Network Management Remotely or locally monitoring and configuration of the network
• Router Management Remotely or locally monitoring and configuration of the Router (if router is not controlled by ISP)
• Server Management New user and account creation, DNS, DHCP, WINS, user account management, data backup management, rights management
• Storage Solutions to protect your vital organizational data from corruption or theft, and ensure it can survive through disasters or other threats to its integrity
• Patch Level Management to ensure that the Windows workstations in your network are always updated with the latest security patches
• Firewall Management Firmware updates, firewall changes, and firewall monitoring
• Comprehensive Reporting to continually inform you about the current health of your network and to outline the work performed
• System Optimization
• Desktop Monitoring and Maintenance Services
  • Monitor for hard drive capacity, performance and CPU workload
  • Ensure your antivirus program is functioning properly and updates are being applied to each desktop
  • Ensure each desktop is always being updated with the latest security patches
  • Assist with end-user questions and requests during our monthly on-site visit
  • Assist in designing and enforcing policies around application compliance to ensure that only approved software is running on your workstations
  • Assist with small projects like moving, adding, or changing desktops or users
• Scheduled onsite technician time for proactive and preventative maintenance
• Email Performance Monitoring to monitor all the essential elements of your MS exchange server to ensure the highest level of reliability and optimization
• Security Services
  • Regularly scheduled vulnerability assessment scans to uncover security weaknesses within your network. If any are found, a comprehensive plan will be put in place to remedy these vulnerabilities
  • Antivirus monitoring & management
  • Anti-spam email filtering
  • Anti-spyware services
  • Patch level monitoring for operating systems and key applications
  • Firewall monitoring & management
  • Network infrastructure management
  • Asset Management and License Compliance
  • Periodic Security Reviews
• CIO & CTO Services to Help with Your IT Infrastructure Planning Needs
  With this service, we assist you with:
  • Policy development
  • Budget planning assistance to determine future IT expenditures
  • Strategic technology planning and ongoing input on business impact of IT
  • Compliancy planning
• Network Printing Services With the addition of a Network Print Device Module, we can monitor and be notified of issues such as whether the printer is turned on, toner remaining, paper levels - CSI Networks can even view the exact error messages from your network printers' display and quickly determine the best course of action to resolve them
• Service level targets / Guaranteed uptime (devices or services)
• Disaster Recovery Planning
  P Help develop a plan that covers the data, hardware and software critical for a business to restart operations in the event of a natural or human-caused disaster
• Business continuity planning
• Compliance-specific planning and services (SEC, NASD, HIPAA, Sarbanes-Oxley, Gramm-Leach Bliley, PIPEDA, C-TPAT)
• Failover / Redundancy
• Extended support hours (evenings, 24/7)
• After hours support (maintenance and scheduled work)
• After hours emergency support
• Comprehensive security (ongoing vulnerability assessment and remediation)
• Offsite (remote) backup services and data storage
• Priority 1 (highest) in the service queue (over all other non-CSI Total Care customers)
• Proactive, scheduled network support & maintenance to support all critical devices and workstations
• Unlimited reactive, scheduled network and end-user support
• Unlimited emergency, unscheduled network support
• SPAM and virus filtering of your business email to reduce the litany of junk email and potentially harmful viruses or trojans that can destroy your network
• Security penetration test
• Regularly scheduled vulnerability assessment scans are performed to diagnose and uncover security weaknesses within your network

Contact us today to receive complete pricing details and learn more about Managed Services!