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Managed Services Plan Comparison PDF

Features for
Workstations and Servers 		 CSi Total Care
(Fully Managed)		 CSi Support
(Proactive)		 CSi Watch
(Reactive)
Customizable, Partial List*
24/7 UPS, CPU, Disk, Memory, & Event Log Monitoring Check Capacity / Performance 1 Check Proactive 2 Check Availability
Antivirus, Anti-SPAM, & Anti-Spyware Management Check Check Monitoring Only
Software Services Check Check Monitoring Only
Network, Router, & Server Management Check Check Monitoring Only
Data Storage, Managed Tape, & Offsite (Remote) Backup Services & Verification Check Check Monitoring Only
Firewall Management Check Check -
Reporting Check Check -
System Optimization (Server) Check Check -
Email Performance Monitoring Check Check -
Updates & Patch Management Check Check -
Desktop Monitoring and Maintenance Check Check -
Onsite Technician Time Check Check -
Asset Management Check Optional -
Network Printing Services Check Optional -
Application Sourcing, Deployment & Licensing Renewal Services Check Optional -
CIO & CTO Services To Help With IT Infrastructure Planning Needs Check Optional -
Disaster Recovery Planning Check Optional -
Security Services Check Optional -
Vendor Management Check Optional -
Compliance-specific Planning & Services Optional Optional -
Business Continuity Planning Optional Optional -
Failover / Redundancy Optional - -
Emergency Response Time 3
Remote Support 1 Hour Response 2 Hour Response Notification Only
On-site Support 2 Hour Response 4 Hour Response
Billing and Support Hours 4, 5
Proactive On-Site & Remote Support During Business Hours Check Unlimited Check Unlimited N/A
Reactive On-Site & Remote Support During Business Hours Check Unlimited Optional
(Discounted Rate)		 Standard Rate
After Hours (Scheduled) & Emergency (Unscheduled) Check Unlimited Optional
(Discounted Rate)		 Standard Rate

*Prices are subject to change. All plans and categories are customizable. CSi Networks engineers perform a complete Information Technology (IT) analysis documenting equipment, evaluating the system and making design recommendations to improve functionality and scalability. CSi Networks offers services ranging from basic networking monitoring and reactive break and fix models to complete information technology management and strategic project planning.

  1. This includes Availability, Proactive, and Capacity/Performance 24/7 Monitoring; Capacity/Performance- Understanding resource usage trends
  2. This includes Availability and Proactive 24/7 Monitoring; Availability- Know when something has failed; Proactive- Know when something is failing
  3. Guaranteed emergency response time; "Emergency" is defined as a total and systemic failure of components resulting in the cessation of critical business operations.
  4. Business hours are Monday to Friday from 8am to 5pm ET.
  5. The Optional component will be customized as a predetermined amount depending on clients' needs.

All of our programs are customizable to meet your technical, strategic, and financial needs!


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CSi Networks

1645 Barber Road
Suite A
Sarasota, FL 34240

Phone 941.379.4747
Toll Free 1.800.351.2855
Fax 941.379.2496

© 1992-2012 - CSi Networks - All Rights Reserved - Sitemap - Address: 1645 Barber Road - Suite A - Sarasota, FL 34240 | Phone: (941) 379-4747
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