CSi Support 
At CSi Networks, we have been working hard to enhance your IT experience
by introducing proactive services to our support offering.
A Snapshot Showing the Monitoring
Capabilities of CSi Networks
One of the hardest things in maintaining a computer network is predicting what may fail and when. Managing a network by only reacting to issues can lead to lost time. Determining there is a problem, requesting help, waiting for technicians to be dispatched, waiting for diagnosis, and then more waiting for the problem to be resolved - All of this is lost time and productivity to your organization. At CSi Networks, we have a better way to serve you.
Why Choose CSi Networks as your Technology Support Partner?
We can help keep your key business tools like email and internet up and running by working to reduce the number of issues that you experience. With our CSi Support Program we'll have technicians looking after your network to deal with issues BEFORE they affect your productivity.
Our CSi Support Program can address your critical business needs by:
- Giving you peace of mind: Let us be your network watchdog, enabling you to focus on your core business activities instead of putting out fires when network disruptions occur
- Enabling continuing business productivity by proactively detecting and resolving issues BEFORE they happen through scheduled preventative maintenance activities that are designed to keep your network operating as efficiently as possible
- Safeguarding the integrity of your network by providing regular checkups to ensure that operating system patches, antivirus updates and other important elements of your network are being proactively guarded. We reduce the likelihood that your network will be compromised by a virus, worm, hacker or other malicious attack
- Stabilizing and rationalizing your IT spending: Through our proactive approach, we will remove 'emergency service call' from your vocabulary and help to create more predictable IT spending patterns
- Access to a wealth of IT expertise, tools and experience: Each of our engineers has over 15 years of network and computer experience and is accredited by Cisco, CompTIA, Hewlett-Packard, Microsoft, Novell and others. We use industry-leading management tools to provide you with the highest level of service possible
| Customizable Features* (Partial List) | CSi Support (Proactive) |
|---|---|
| Network Operations Center | Desktops and Servers |
| 24/7 UPS, CPU, Disk, Memory, & Event Log Monitoring |  Proactive 1 |
| Antivirus, Anti-SPAM, & Anti-Spyware Management | |
| Services (Processes) | |
| Network Management | |
| Router Management | |
| Server Management | |
| Data Storage, Managed Tape, & Verification | |
| Offsite (Remote) Backup Services | Optional |
| Updates & Patch Management | |
| Security Penetration Test | Optional |
| Firewall Management | |
| Reporting | |
| Asset Management | Optional |
| Network Printing Services | Optional |
| System Optimization (Server) | |
| Application Management | Optional |
| Warranty Hardware | - |
| Managed Services 2 | |
| Remote Support | 2 Hour Response |
| On-site Support | 4 Hour Response |
| Billing 3 | |
| Proactive On-Site & Remote Support During Business Hours | Predefined (Discounted Rate) |
| Reactive On-Site & Remote Support During Business Hours | Optional4 (Discounted Rate) |
| After Hours (Scheduled) & Emergency (Unscheduled) | $95/hour (Discounted Rate) |
|
*All plans and categories are customizable. CSi Networks engineers perform a complete Information Technology analysis documenting equipment, evaluating the system and making design recommendations to ameliorate functionality and scalability. CSi Networks offers services ranging from basic networking monitoring and reactive break and fix models to more complex solutions such as complete information technology management and strategic project planning. 1. This includes Availability and Proactive 24/7 Monitoring. 2. Guaranteed emergency response time; "Emergency" is defined as a total and systemic failure of components resulting in the cessation of critical business operations. 3. Business hours are Monday to Friday from 8am to 6pm ET. 4. The Optional component will be customized as a predetermined amount depending on clients' needs or billed at $90/hour and $95/hour for reactive and onsite remote during business hours and after hours and emergency, respectively. |
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All of our programs are customizable to meet your technical, strategic, and financial needs!
Services Provided
- 24/7 Availability, Performance and Predictive failure monitoring to ensure your key business resources such as servers, applications, and many other devices and services are functioning optimally and efficiently
- Virus Protection Monitoring and Maintenance to ensure that your antivirus, anti-spam, and anti-spyware programs are functioning properly and updates to your system are being received and installed
- Services (Processes) Critical business services such as SQL, Exchange, Veritas Backup Exec, DNS, Antivirus, IIS, with more detailed information regarding services available on request
- Network Management Remotely or locally monitoring and configuration of the network
- Router Management Remotely or locally monitoring and configuration of the Router (if router is not controlled by ISP)
- Server Management New user and account creation, DNS, DHCP, WINS, user account management, data backup management, rights management
- Storage Solutions to protect your vital organizational data from corruption or theft, and ensure it can survive through disasters or other threats to its integrity
- Patch Level Management to ensure that the Windows workstations in your network are always updated with the latest security patches
- Firewall Management Firmware updates, firewall changes, and firewall monitoring
- Comprehensive Reporting to continually inform you about the current health of your network and to outline the work performed
- System Optimization Shut-down unnecessary services, defrag drives, remove unneeded applications
- Scheduled onsite technician time for proactive and preventative maintenance
- Desktop Monitoring and Maintenance Services
- Monitor for hard drive capacity, performance and CPU workload
- Ensure your antivirus program is functioning properly and updates are being applied to each desktop
- Ensure each desktop is always being updated with the latest security patches
- Assist with end-user questions and requests during our monthly on-site visit
- Assist in designing and enforcing policies around application compliance to ensure that only approved software is running on your workstations
- Assist with small projects like moving, adding, or changing desktops or users
- Email Performance Monitoring to monitor all the essential elements of your MS exchange server to ensure the highest level of reliability and optimization
Additional Services Modules
In addition to services provided for under our CSi Support Program, we can augment your solution with any or all of the following additional service modules:
- Asset Management Software licensing, hardware warranty, and monitoring
- Application Management Act as liaison to third-party vendors, application upgrades, and patches
- Security Services
- Regularly scheduled vulnerability assessment scans to uncover security weaknesses within your network. If any are found, a comprehensive plan will be put in place to remedy these vulnerabilities
- Antivirus monitoring & management
- Anti-spam email monitoring & management
- Anti-spyware services
- Patch level monitoring for operating systems and key applications
- Firewall monitoring & management
- Network infrastructure management
- Asset Management and License Compliance
- Periodic Security Reviews
- CIO & CTO Services to Help with Your IT Infrastructure Planning Needs
With this service, we assist you with:- Policy development
- Budget planning assistance to determine future IT expenditures
- Strategic technology planning and ongoing input on business impact of IT
- Compliancy planning
- Network Printing Services
With the addition of a Network Print Device Module, we can monitor and be notified of issues such as whether the printer is turned on, toner remaining, paper levels - CSi Networks can even view the exact error messages from your network printers' display and quickly determine the best course of action to resolve them - Service level targets / Guaranteed uptime (devices or services)
- Disaster recovery services
Help develop a plan that covers the data, hardware and software critical for a business to restart operations in the event of a natural or human-caused disaster - Business continuity planning
- Compliance-specific planning and services (SEC, NASD, HIPAA, Sarbanes-Oxley, Gramm-Leach Bliley, PIPEDA, C-TPAT)
- Failover / Redundancy
- Extended support hours (evenings, 24/7)
- After hours support (maintenance and scheduled work)
- After hours emergency support
- Comprehensive security (ongoing vulnerability assessment and remediation)
- Offsite (remote) backup services and data storage
- Priority 1 (highest) in the service queue (over all other non-CSi Total Care customers)
- Proactive, scheduled network support & maintenance to support all critical devices and workstations
- Unlimited reactive, scheduled network and end-user support
- Unlimited emergency, unscheduled network support
- SPAM and virus filtering of your business email to reduce the litany of junk email and potentially harmful viruses or trojans that can destroy your network
- Security penetration test
Regularly scheduled vulnerability assessment scans are performed to diagnose and uncover security weaknesses within your network
Contact us today to receive complete pricing details and learn more about Managed Services!